Help & Policies

How can we help?

Everything you need to know about our products, subscriptions, shipping and guarantee. Can't find it? We're one message away at info@vantura.store.

About the products

What makes your Probiotic Oral Spray different from a regular breath spray?

Most breath sprays use alcohol or fragrance to mask odour for 10–15 minutes. Vantura is alcohol-free and contains 4 probiotic strains designed to support a healthier oral microbiome — addressing the bacterial imbalance that causes bad breath, not just the smell. Plant mint extract works on contact for instant freshness; the probiotic effect builds with daily use.

Does mouthwash actually make bad breath worse?

It can. Alcohol-based mouthwash kills good bacteria along with bad — research shows the bad bacteria repopulate faster, which is why breath often returns worse an hour after rinsing. That's why our Oral Spray and Purple Mouthwash are both alcohol-free. Read the full explainer.

Why does bad breath come back so quickly after brushing?

About 90% of bad breath comes from bacteria on the tongue. Brushing cleans your teeth but largely misses the tongue. Research shows even tongue scraping only suppresses odour for about 30 minutes before bacteria repopulate. A microbiome-support approach helps extend freshness. More on this.

Is it alcohol-free?

Yes. The Probiotic Oral Spray, Purple Mouthwash and Mouthwash Tablets are all alcohol-free. No burn, no dry-mouth rebound, no stripping of beneficial bacteria.

Is the Purple Mouthwash safe for veneers, crowns and dental work?

Yes. It uses colour-correction technology (optical brightening via purple pigments — the same science as purple shampoo), not chemical bleaching. No peroxide, no risk to existing dental work.

Is the Probiotic Oral Spray safe to use multiple times a day?

Yes — it's designed for everyday use as often as you need it. After meals, after coffee, before a meeting. No rinsing needed.

Are your whitening strips peroxide-free?

Yes. The Purple Whitening Strips use a PAP formula that whitens without peroxide — enamel-safe and suitable for sensitive teeth. The Coconut Oil Strips are a gentler 16-day treatment, also peroxide-free.

Is mouth tape safe for everyone?

No. Do not use if you have significant nasal obstruction, obstructive sleep apnoea, any respiratory condition, or anxiety about physical restriction during sleep. Always test while awake first: close your mouth and breathe only through your nose for two minutes lying flat. If this is uncomfortable, do not use. Consult your doctor if unsure.

Subscriptions & billing

What is the Subscribe & Save option?

When you choose Subscribe & Save at checkout, your order automatically ships and your card is charged every month until you cancel. You receive 20% off the standard single-unit price on every delivery as your subscriber discount. It is a recurring monthly charge — not a one-time purchase. Full details are in our Subscribe & Save terms.

How much do I save as a subscriber?

Subscribers save 20% off the full standard price on every monthly delivery. If you’d prefer a one-time purchase with no recurring charge, multi-pack savings are also available: 2 packs save 10%, and 3 packs save 15%.

How do I cancel my subscription?

You can cancel any time, no questions asked, no penalty. The fastest way is your account page at vantura.store/account — go to the Subscriptions section, where there are options to pause or cancel. Or email info@vantura.store with your order number and “Cancel Subscription” in the subject line. To avoid being charged for the next cycle, cancel at least 48 hours before your next scheduled billing date.

When will I be charged for my subscription renewal?

Your card is automatically charged at the start of each new 30-day delivery cycle. An automated reminder email is sent to you 3 days before each scheduled payment, so you always know when a charge is coming. If you need to skip or delay a delivery, email us at info@vantura.store.

I didn't realise I had signed up for a subscription. What do I do?

Please email info@vantura.store before contacting your bank. We can review your account, cancel the subscription immediately, and in genuine cases of confusion we will work with you to find a fair resolution. Subscription billing terms are disclosed clearly at the time of purchase — please check your original order confirmation email, which contains all the details.

Can I change the frequency or quantity of my subscription?

Yes. Log into your account at vantura.store/account and manage your subscription from the Subscriptions section, or email info@vantura.store and we’ll update it for you.

Ordering & shipping

How long does shipping take?

Orders are dispatched with free tracked shipping worldwide. You’ll receive a tracking link by email as soon as your order is on its way. Estimated delivery is 7–21 business days after dispatch depending on your location.

Where do you ship?

Worldwide. All orders include free tracked delivery regardless of destination. No minimum order value and no shipping fee at checkout.

Can I change or cancel my order?

If your order hasn't shipped yet, contact us at info@vantura.store and we’ll do our best to update it. Once dispatched we can help with a return instead.

Our guarantee & returns

What is your 30-day guarantee?

Every order is backed by our 30-day satisfaction guarantee. If something is wrong — damaged, defective, incorrect, or not as described — email info@vantura.store within 30 days with your order number and a clear photo or short video showing the issue. We’ll make it right: your choice of a full refund or a free replacement. Nothing to post back. Full details in our Refund & Returns Policy.

What if I just changed my mind?

Our products are consumable oral-care items, so we can’t accept change-of-mind returns. If something is wrong with what you received, we’ve got you covered — see the guarantee above.

How do I start a claim?

Email info@vantura.store with your order number and a photo or short video showing the issue. We’ll respond within 1 business day.

Still have questions?

Our team is happy to help with anything we haven't covered above.

Get in touch