Refund & Returns Policy
Our 30-day promise — how refunds and replacements work, with nothing to post back.
30-day satisfaction promise
At Vantura we want you to feel confident in every purchase. This policy explains how refunds and replacements work, and operates alongside the consumer guarantees under the Australian Consumer Law (ACL) and the consumer protection laws of the country you order from.
How to request a refund or replacement
To process any refund or replacement we need to see the problem. A clear photo or short video of the issue is a required part of every claim — without it, we are unable to process a refund or replacement. There is nothing to post back.
- Email info@vantura.store within 30 days of delivery, with your order number.
- Attach a clear photo or short video of the product showing the issue, and tell us what went wrong. This step is mandatory — claims without a photo or video cannot be processed.
- Once we've seen it, we'll make it right — your choice of a full refund or a free replacement, with no return postage.
No need to ship anything back
Our products — including oral sprays, mouthwashes, whitening strips, mouthwash tablets, gum and mouth tape — are sealed oral-care items used in and around the mouth. For safety and hygiene reasons, once they leave us we cannot accept them back, resell them or reuse them. So if something is wrong with your order, we don't ask you to post anything back. Instead, we resolve it from a clear photo or short video — simpler for you, and no return postage to deal with. Because the photo or video replaces a physical return, it is a mandatory requirement for every refund or replacement.
Faulty, damaged, incorrect or not as described
You are always entitled to a remedy if your product:
- arrives damaged or defective,
- is the wrong item, or
- does not match how it was described.
What to do: email us at info@vantura.store within 30 days of delivery with your order number and a clear photo or short video showing the issue. The photo or video is required — it is how we verify the fault in place of a physical return, and we cannot process a refund or replacement without it.
What you'll receive: at your choice, a full refund or a free replacement. You will not be asked to return the product, and you will not pay any return or reshipping costs. Refunds are issued to your original payment method.
These rights are protected by law and nothing in this policy limits them. Under the Australian Consumer Law, if a product has a major failure you may choose a refund or a replacement; for a minor failure we will provide a free replacement or repair. These consumer guarantee rights apply regardless of any other term in this policy; where we ask for a photo or video, this is a reasonable means of verifying the fault in place of returning the goods.
Change of mind
Because our products are consumable oral-care items sealed for safety and hygiene, we are unable to accept change-of-mind returns or refunds once an order has been placed. This does not affect your rights where a product is faulty, damaged or not as described — those rights are covered above and are not limited by this section.
Please double-check your order before completing checkout. If you spot a genuine mistake (for example a wrong shipping address) and your order has not yet been dispatched, contact us straight away at info@vantura.store and we will do our best to help.
Orders not received
If your tracking shows delivered but you have not received your order, or your order has not arrived within the expected timeframe, contact us at info@vantura.store and we will investigate and make it right.
Cancellations
Orders are sent to fulfilment quickly. If you need to cancel, contact us as soon as possible at info@vantura.store. We can cancel and fully refund any order that has not yet been dispatched. For subscription orders, see our subscription terms.
Contact us before disputing a charge
If you have any concern about an order or a charge, please contact us at info@vantura.store before raising a dispute with your bank — we aim to resolve every issue within 1 business day, and most are fixed faster than a dispute process.
How to contact us
Email: info@vantura.store
We aim to respond within 1 business day. Please include your order number and, for any quality issue, the required photo or short video so we can resolve it quickly.