Help & Policies

Shipping Policy

Free tracked shipping worldwide — processing times, delivery estimates, and what to do if something goes astray.

Last updated: 10 July 2026

Free tracked worldwide shipping

All Vantura orders ship free with tracking, worldwide. There is no minimum order value and no shipping fee added at checkout — what you see on the product page is what you pay.

Order processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email when you order, and a tracking link once it ships.

Delivery estimates (after dispatch)

Estimated delivery is 7–21 business days after dispatch, depending on your location and product availability. Delivery times are estimates only and are not guaranteed. Some deliveries can take longer than estimated — particularly during peak periods, customs processing for international orders, or for regional and remote addresses. By placing an order you acknowledge that transit times are indicative and that a delivery arriving after the estimated window is not, on its own, a fault with your order.

Tracking

A tracking number is emailed once your order ships. Please allow up to 48 hours for tracking to begin updating after dispatch. Your tracking link is the most up-to-date source of information about where your parcel is.

If your order is taking longer than expected

A delayed parcel is almost always still on its way — international transit through customs can pause tracking for several days at a time. Here's how we handle it:

Still within 21 business days of dispatch: your order is within the normal delivery window. Check your tracking link for the latest scan.

Tracking hasn't updated for 10+ business days, or it's been more than 30 business days since dispatch: contact us at info@vantura.store with your order number. We'll open an investigation with the carrier straight away.

If the carrier confirms the parcel is lost, or it hasn't arrived within 45 business days of dispatch: we'll treat it as lost and make it right — your choice of a free replacement or a full refund.

While a parcel is in transit and tracking is active, a delay on its own is not grounds for a refund — but we will always investigate, keep you updated, and resolve genuinely lost orders in full. Please contact us before raising a dispute with your bank; we resolve most delivery concerns within 1 business day.

Delays

We are not responsible for delays caused by carriers, customs, weather or other events outside our control. If your order is significantly delayed, contact us at info@vantura.store and we will help track it down.

Customs, duties & taxes (international)

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These are the customer’s responsibility and are not included in the order total. Customs processing can also add time to delivery beyond our estimates. Please check your local regulations before ordering.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrectly entered address. If you spot an error, contact us immediately at info@vantura.store and we will try to update it before dispatch.

Lost or stolen packages

If tracking shows delivered but you cannot locate your package, please check with neighbours and your local carrier, then contact us at info@vantura.store so we can assist and investigate with the carrier.